Q – What shows up on my billing statement?
A – Digital02
Q – Where is my download link?
A – All links and products are stored on your account page after transactions have been processed. Just log in to your account at the top right and your links will be there once processing is complete. Be sure to check your email too as we do send notification of a completed transaction.
Q – How long does processing take till I can get my product?
A – It usually takes just a little bit of time but that can vary between hours of operation and banking hours. When outside operation hours, within a 12 hour time period is safe to say.
Q – How do I get a refund?
A – All sales are final on Digital 02 but as long as there are no hits on the download counter Digital02 will honor a refund. If you are having trouble downloading just contact us and we will get you your products 100%!
Q – Can I share my password or files with friends and family?
A – No! Password sharing, file sharing, and re posting of any material is strictly prohibited on DO2 and can be a violation of the Computer Fraud and Abuse Act.
Q – Why can’t I log in with my user name and password from the old site?
A – This is a whole new database so you will have to make a new account.
Q – I lost my password and need a new one but the password reset does not work.
A – Please write us a firstname.lastname@example.org and let us know what you want it changed to.
Q – Do I get anything in the mail?
A – No we never send anything to your address on file unless you request a data disk.
Q – How long does a download link last?
A – Downloadable links are permanent on your account.
Q – what if my credit card does not work on Digital 02?
A – You may want to contact your credit card provider first thing. If that has no resolve just sign up for a pay pal account and write into the help desk at email@example.com. Let them know what films you would like and they will send payment information to you.
Q – What kind of file did I just download from Digital02?
A – When you buy from Digital 02 you buy the link for your film to download that posts to your account once the order is marked complete. Once the link is on your account It is up to you to download it, un-zip it, and save it.
When you download the link you get a ZIP file or a RAR file. These are compressed files that contain the films, the trailers, the pictures etc… You need to open the compressed file and copy the content to your hard drive.
Q – How do I open the ZIP or RAR file I just downloaded?
A – Most versions of Windows and MAC will be loaded with a compressed file program. Just double click the file and it will open! Then drag or extract the file over to your desktop and your ready to go. If you don’t have a program installed try visiting the app store on your PC or MAC and search for RAR or ZIP. Right now we use 9ZIP at Digital02. These programs are made to open compressed files and most are free! Once installed you can click the RAR or ZIP file and extract the content to your hard drive then view all the material.
Q – My films will not play what can I do?
A – After opening the compressed file and copying the content to your hard drive, try using the most recent version of VLC – http://www.videolan.org/index.html If that does not work try updating your graphics card. If that does not work make sure you graphics card can handle HD video. Older PCs may glitch because the card cant handle the film.
Q – There are no slow motion vids in the new films why?
A – VLC and most players have a slow mo feature. When using VLC use keys [ and ].
Extra tips on downloading if you are having trouble.
Try downloading one at a time.
Make sure the download has downloaded completely and is saved to your hard drive before you try and open it.
Try not to surf the web to much during the download.
Dont download multiple things off of other sites at the same time.
Try downloading on an off peek hour.
Make sure you try and download from a wired connection. Cable or Fiber Optic is recommended. Try not to download from a wireless device. Also these downloads should be downloaded on a PC first then transferred to your other devices. Phone, tablet, I-pod, flash drive, ect.
Once you buy a film make sure you make an account upon check out. This will allow you to download your zip or rar file when you want to. Once you download the file you must unzip it using a zip program like 7-zip or Win RAR. When the file un zips then copy all of the content to a folder on your hard drive!
If you have tried everything and still can’t download or open your rar or zip file because it is corrupt it is most likely your internet connection dropping out. This could be do to many things. But no worries Digital 02 will be happy to get your films to you through an external link or send you a data disk by mail upon your request.
If you are still having trouble write us here with your order number – firstname.lastname@example.org.